Achieving Superior Service Workshop

  🔴OVERVIEW The Achieving Superior Service Workshop is designed to build a strong, sustainable, and superior service culture that delivers a superlative result in an organisation. The first step is to create a solid foundation of shared understanding, common language, and effective tools. This Workshop will help discerning organisations to build the requisite foundation for […]

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Customer Service Excellence Workshop –

  🔴 OVERVIEW: This Workshop will arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success.  The workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout […]

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Dealing with Difficult Customers & Complaints Handling Skills Workshop – Feb. 13, 2019

      Download Dealing With Difficult Customers & Complaint Handling Skills Workshop pdf   OVERVIEW: This workshop is designed to provide your front-line team with requisite skills for handling different difficult customer situations and complaints more positively and confidently to maintain and improve the levels of customer satisfaction, loyalty and experiences. Today’s Customers have […]

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