Retail Sales Skills Workshop

Associates Workshops Retail training

 

Retail Sales Skills Workshop – October 30, 2019

 

SPECIAL YEAREND OFFER: N35,000 per Participant
(Regular Price: N49,950 per Participant)

 

🔴 REGISTRATION:

 

 

TESTIMONIAL:

It was a wonderful experience for me. It was enlightening and exposed me to sales skills & techniques on how to generate leads and close deals. The knowledge will surely improve my productivity and the profitability of my company. ….. Adebowale Anuoluwapo, Team Member Sales  @Deola Segoe

 

 

🔴 OVERVIEW

The Retail Sales Skills for Effective Results Workshop is designed to help your sales associates sells more at higher margins consistently and exceed past performance.

Profitable sales are what drive ALL businesses and the retail business is front and centre with this concept. Whether you are an individual or a large company, everything else being equal, the best way to generate more sales is to improve your frontline team’s ability to perform.

This workshop will greatly support your team to increase customer satisfaction & retention, loyalty and positive advocacy using global retailing best practices and principles.

After the completion of the workshop, you can feel confident that your retail associates will be well prepared to execute your sales strategy in accordance with your company values, engage with your shoppers and customers more professionally and consistently surpass your sales targets.

 

🔴 WORKSHOP OBJECTIVES

At the end of the workshop, participants will:

  • understand psychology of buying and the customer’s buying decision process;
  • engage customers in comfortable conversation that avoids the “I’m just looking” syndrome;
  • employ observational skills for assessing and adapting to a customer’s shopping profile, mood, tempo and motivation;
  • recognise buying signals and employ different solid closing strategies to ‘close’ more comfortably;
  • employ the best approach to handling objections and reassuring the customer;
  • close more sales at higher margins consistently, exceed past performance, increase customer satisfaction and retention;
  • apply positive mental attitude in a way that actually allows you to will your way to better sales, more sales, higher ticket average and more UPT (units per transaction); and
  • deliver a shopping experience that builds sales, loyalty and increases referrals.


🔴 TARGET AUDIENCE

Retail Sales Associates, Supervisors and Team Leads and newly hired Retail Managers. It is also a very good refresher course for middle level retail managers.

 

🔴 DURATION: 1 Day


🔴TIME:
 9:00 – 5:00 pm

 

🔴 VENUE: 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria

 

🔴 OUTLINES:

👉Overview of the Retail Selling Environment

👉Understand why people buy from you

👉The Golden Rules of Sales

👉The ‘AIDA’  Principle & Implication for Selling

👉The Triangle of Success – Knowledge, Skills and Attitude and Imperatives to Effective Selling.

♦ Personal Image, Knowledge & Awareness

♦Customer Profiling

♦ Branch/ Store Awareness

♦ Product knowledge (Features & Benefit, Difference & application)

♦ Communication Skills

♦Attitudes & Selling in a Retail environment

👉Commonly Used Key Performance Indicators (KPIs)

👉The Retail Sale Skills Process

♦Sales Skills process and proper application to get immediate results

♦Dissect each step and how to use them for each and every customer

👉Cross-Selling & Up-Selling

👉Handling objections

👉Sales Closing Method that guarantees more results

👉Missed Opportunities: Calculation &  Implications·

👉Telephone as a sales tool:

♦How to develop and master the use of the Telephone as a sales tool

♦The ‘PICTURE’ Approach in Tele-Sales

👉The ‘APPLE’ Selling Model

👉The 5 Mind-set of a High Performing Retail Sales Associate

👉The Profile of a Highly Successful Retail Sales Associate

 

 

🔴 WORKSHOP FEE:

SPECIAL YEAREND OFFER: N35,000 per Participant
(Regular Price: N49,950 per Participant)

 

 

🔴 REGISTRATION:

Retail Sales Skills Workshop

 

PAYMENT DETAILS:

You can please pay Online OR credit our account below directly.

👉Bank: FCMB

👉Account Name: Bervidson Consulting Limited

👉Account No: 3432812015

 

 

🔴 SOME OF OUR CUSTOMERS:

Retail Sales Skills Workshop

Retail Sales Skills for Effective Results Workshop – help your sales associates sells more at higher margins consistently and exceed past performance

 

 

 

 

For more information, call or email us, or visit our website today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidson.com , programs.bervidson.com

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