Retail Operations Management Workshop

Managers Workshops Owners & C-Level Executives Workshops Retail training Senior Managers Workshops

 

Retail Operations Management Workshop – October 22-23, 2019

 

SPECIAL YEAREND OFFER: N195,000 per Participant
(Regular Price: N249,950 per Participant)

 

 

🔴 REGISTRATION:

 

TESTIMONIAL:

The transfer of Knowledge was great. Training was  comprehensive, case study based, interesting and engaging. …. Pius Nwaoshai, Head Retail @ HealthPlus

 

 

🔴 OVERVIEW

A 2-day Retail training workshop for total success in retail management for Senior Retail Managers & Leaders!

This Workshop is designed to support senior retail leaders and management team in moving from the traditional retail management approach to a more scientific retail management approach that foster a value-partner relationships between business, employees and customer that will ultimately guaranty increased sales, profits and returns to all stakeholders.

The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.

The Workshop provides the definitive systems and techniques for managing, motivating, and training your staff to perform in ways that get the life-long customers you desire and the sustained sales increases you deserve.

It does not matter if you own one store, ten stores, or a thousand retail locations, your results will only be as strong as the strength of the key retail management personnel in your organization.

 

Retail Operations Management Workshop

Retail Operations Management Workshop – for total success in retail management for Senior Retail Managers & Leaders guarantees increased sales and profits

 

A recent survey by Zenger-Folkman reveals some dramatic differences between the weakest and the strongest retail leaders.

👉4-6 times higher profits

👉6 times higher sales revenues

👉10-20 times higher levels of employee engagement

👉3-4 times reduction in employees thinking about quitting

👉50% fewer employees that do leave

👉Double the satisfaction with pay and job security

👉4-5 times more employees “willing to go the extra mile” 1.5 times higher customer satisfaction ratings

 

🔴 WORKSHOP OBJECTIVES

At the end of the workshop, participants will:

👉gain the latest concepts and best practices in retail business leadership and management for maximum growth and profitability in great depth.

👉receive outstanding information on Retail Analytics and Retail Business Intelligence and learn how to use the information as a competitive advantage in driving sales, productivity and profitability to new heights;

👉learn how to set Retail Key Performance Indicators, construct Balanced Scorecards and related Retail Math to improve your retail operation in a way that is unique and exclusive.

👉learn how to effectively manage people and ensure that the organization is consistently developing and maintaining a performance culture.

👉learn the best way to handle succession planning in a way that makes the process simple, scalable and easy to align within the organization; and

👉gain insights on how drive a retail businesses for greater success.

 

🔴 TARGET AUDIENCE

The Workshop is most useful for senior retail management team with implementation power and authority in their respective areas. Directors, VP’s, Region and Area Managers, General Managers and Head of Retail positions, as well as high-volume Store or Sales Managers. It is also very suitable for Retail owners, CEOs, COOs and other C-Level retail executives.

 

🔴 WORKSHOP DURATION: 2 Days

 

🔴 TIME: 9:00 am – 5:00 pm Daily.

 

🔴VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.

 

🔴WORKSHOP REGISTRATION:

Retail Operations Management Workshop

Retail Operations Management Workshop – for total success in retail management for Senior Retail Managers & Leaders guarantees increased sales and profits

 


🔴 OUTLINES

RETAIL PERFORMANCE METRICS, KEY PERFORMANCE INDICATORS AND RELATED RETAIL MATH

Retail Math – Identification and Calculation of Retail Metrics

👉Key Performance Indicators – Setting & Measurement

👉Retail Management Balanced Scorecards.

👉Applications of ‘One Number’ Management

👉Analysis of Performance – Setting Benchmarks

👉P/L Statement Diagnostics.

🔴 RETAIL ANALYTICS & STORE OPTIMISATION

👉Footfall Analytics

👉Store Analytics

👉Store Optimisation

👉Staff Optimisation

🔴 RETAIL SALES PERFORMANCE MANAGEMENT

👉Relationship and Solution Selling Applied in Retail

👉Meetings as an Effective Sales Training Tool

👉Sales Forecasting, Budgets and Quota Establishment

👉Competitive Strategies – Positioning

👉Incentives, Rewards and Motivation that Work!

👉Compensation Strategies for Top Performance

👉Non Monetary Rewards and How to Apply them for Maximum Productivity

🔴 CUSTOMER VALUE AND EXPERIENCE MANAGEMENT

👉Winning Customer Service Strategies

👉Determinants of Customer Service Quality

👉Customer Service Action Plans for Long Term Loyalty

👉Creating and Retaining Loyal Customers

👉The Service-Profit Chain

👉Managing the Moment of Truth

👉Customer Experience Management for Value Maximization

🔴 RETAIL LEADERSHIP FOR EFFECTIVE PERFORMANCE MANAGEMENT

👉Planning for Success – Setting the Direction – Purpose, Vision, Mission, Strategy

👉Framework for Growth – Establishing Strategic Imperatives

👉Understanding the Performance Framework – People, Performance & the Strategic Imperative Link

👉Establishing a Performance Culture – Managing Interactions and Strategic Enablement

👉Strategic Staffing Model for Top Performance

🔴 SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER SERVICES AND PERFORMANCE LEADERSHIP KNOW-HOW

👉Road Map to Top Performance in Sales and Profitability

👉How to Increase any metric by 20% in Six Months

👉How to Sustain the Success Achieved and Build on It.

 

🔴 WORKSHOP FEE:

SPECIAL YEAREND OFFER: N195,000 per Participant
(Regular Price: N249,950 per Participant)

 

 

🔴 WORKSHOP REGISTRATION:

 

 

🔴 PAYMENT DETAILS:

You can please pay Online OR credit our account below directly.

👉Bank: FCMB

👉Account Name: Bervidson Consulting Limited

👉Account No: 3432812015

 

SOME OF OUR CUSTOMERS:

Retail Operations Management Workshop

 

 

 

 

For more information, call or email us, or visit our website today.

 

Bervidson Training Centre
3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidson.com

 

 

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