Customer Service Excellence Workshop – July 22, 2019

  🔴 OVERVIEW: This Workshop will arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success.  The workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout […]

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Achieving Superior Service Workshop

  🔴OVERVIEW The Achieving Superior Service Workshop is designed to build a strong, sustainable, and superior service culture that delivers a superlative result in an organisation. The first step is to create a solid foundation of shared understanding, common language, and effective tools. This Workshop will help discerning organisations to build the requisite foundation for […]

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Dealing with Difficult Customers & Complaints Handling Skills Workshop

Dealing with Difficult Customers & Complaints Handling Skills Workshop   SPECIAL YEAREND OFFER: N45,000 per Participant (Regular Price: N55,000 per Participant)   🔴 RETAIL REGISTRATION: 🔴 SME & CORPORATE REGISTRATION:   OVERVIEW: Dealing with Difficult Customers & Complaints Handling Skills Workshop is designed to provide your front-line team with requisite skills for handling different difficult […]

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